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9xbet collects only the account and transaction data needed to run your wallet, process payments through Nagad or Rocket, and keep your account secure. What we collect, why we hold it, and how you can act on it — this page covers all of that directly.
When you open an account with us, we collect the details you provide during registration — your name, contact number, and the payment method you link, whether that is Nagad, Rocket or another supported wallet. We also record each transaction you make: deposit amounts, withdrawal requests, and the wallet reference numbers that come back from your payment provider. This information is held so we can match your account to your funds, respond to your support queries, and meet the record-keeping obligations that apply to platforms operating in eligible regions. We do not sell your personal details to third parties. We do not share transaction records with advertisers. Where we work with a payment processor to confirm a Nagad or Rocket transfer, that processor receives only the minimum data needed to complete the transaction — nothing more. Your account login data is stored with encryption at rest. Session data is cleared when you log out. If you contact our support team about a transaction, the agent sees only the records directly tied to that query. How long we retain your data depends on the legal obligations of the jurisdiction in which your account is registered and the eligible region rules that apply to you.
This policy applies to all data generated when you interact with your 9xbet account — from the moment you register through every deposit, game session and support contact. Some areas fall inside its scope; others are governed separately. Knowing the boundary helps you ask the right question to the right place.
Any data you enter during login, registration or account verification falls fully inside this policy. That includes your contact number, linked wallet identifier and any identity documents you submit for account verification as required by eligible region rules.
Deposit and withdrawal records processed through Nagad, Rocket or another supported payment rail are covered here. We hold the transaction reference, amount and timestamp. The payment provider's own data practices are governed by their separate privacy terms, not ours.
Game session data — rounds played, bet history, result logs — is recorded to your account and covered by this policy for dispute and support purposes. Game studios such as JDB, PG Soft or PlayStar receive no personally identifying information from us about your account.
Links to external sites, third-party tools embedded in certain game windows, or SMS notification services fall outside this policy. We recommend you check the privacy terms of any third-party service directly. We are not responsible for how external services handle your data.
You have real, actionable choices about the data we hold on your account. Reviewing your transaction records is straightforward: log in, open the transaction history section and every Nagad or Rocket deposit and withdrawal is listed with its reference number and timestamp. If a detail on your account is wrong — a contact number, a linked wallet identifier — you can update it through the account settings page or ask our support team to make the correction. For questions about what data we hold specifically, or to request a record of your information, you can reach us through the support routes listed on the contact page. We aim to acknowledge data queries within a reasonable period; the exact timeframe depends on the nature of the request and the eligible region rules that apply to your account. Your rights under this policy are available regardless of which payment method you use.
Open the transaction history tab in your account to see every deposit and withdrawal log, including Nagad and Rocket references, listed in date order.
Account settings let you update contact information directly. For wallet identifiers tied to Nagad or Rocket, contact support to make the correction with identity verification.
If you want to know exactly what data we hold, send your query through the published support contact path. Specify your account details so we can locate the right records quickly.
For any account-level privacy concern — a transaction record you do not recognise, or a data-sharing question — our support team is the direct route. Use live chat or the contact form.
If you have a specific question about how we handle your data, the fastest path is through the support routes published on the site. Every channel connects to the same account team, so the response you receive will reflect the details actually held on your profile.
The live chat button is visible on your account screen when you are logged in. Use it to raise a privacy question and get a direct response tied to your account session.
The contact form on the support page accepts privacy-related queries. Include your registered contact number and the specific question or record you are asking about so the team can respond accurately.
The account help section covers common data and privacy questions with step-by-step paths for reviewing records, updating details and submitting a formal data request where eligible region rules allow.
Data protection at 9xbet is built around the actual account flows your wallet uses every day. We apply encryption to data at rest and in transit so your Nagad or Rocket transaction details are not readable outside the authorised system. Access controls limit which team members can view account records, and those controls are tied to the specific support query being handled — not open access. Retention periods follow the legal requirements of the eligible regions in which your account operates. When a retention period ends, data is deleted or anonymised in line with our internal schedule. You can ask about the retention period that applies to your account type through the support contact paths listed on this page.
Your account data — including linked wallet details for Nagad and Rocket — is encrypted both while stored and while being transmitted. This applies to login data, transaction records and any identity documents submitted during verification.
We use session cookies to keep you logged in and to remember your account preferences. These are cleared when you log out. You can manage cookie settings through your browser; disabling certain cookies may affect account functionality.
We hold account and transaction data for the period required by the legal obligations of your eligible region. After that period, records are deleted or anonymised. Contact support if you want to understand the retention schedule for your specific account.
When this policy changes, we post the updated version on this page with a revised date at the top. Continuing to use your account after a policy update means you have had the opportunity to review the changes. We will not apply changes retroactively to data already collected.
The questions below cover what we get asked most about data, account records and your rights under this policy. If your question is not answered here, the support contact routes on this page are the right next step.
We collect the details you enter at registration: your name, contact number and the payment wallet you link — such as Nagad or Rocket. We also record your login activity and transaction history. We do not collect more than what is needed to run your account and process your payments.
Yes. Log in to your account and open the transaction history section. Every deposit and withdrawal is listed with its reference number, amount and timestamp. If a record looks incorrect, contact support with the reference number so the team can check it against the payment provider's record.
Game studios available in the lobby — such as JDB, PG Soft or PlayStar — do not receive personally identifying information about your account from us. Payment processors receive only the minimum data needed to confirm a transaction. We do not sell account data to advertisers or unrelated third parties.
For basic details like your contact number, go to account settings and update the field directly. For wallet identifiers linked to Nagad or Rocket, contact the support team through live chat or the contact form. You may need to confirm your identity before a linked wallet identifier is changed.
Retention periods depend on the legal requirements of your eligible region. We hold data for as long as those obligations require, then delete or anonymise it. Contact support if you want to know the specific retention schedule that applies to your account type and region.
This policy applies to your account data regardless of which supported payment method you use. Whether your access and account registration are permitted depends on your local law and the eligible regions in which the platform operates. Check the terms of service for the eligibility rules that apply to your location.